FREQUENTLY ASKED QUESTIONS

Here you can find answers to some of the most frequently asked questions about MoovBank.

 

If you can’t find the answer to your question here, please get in touch with us by emailing info@moovbank.com

DOES MOOVBANK HAVE CONTENT FOR DIFFERENT AGE GROUPS?

Yes! MoovBank has a variety of content for differing age groups. Lessons have been grouped according to age and year group in the bank and are suitable for students 7+. Feel free to mix and match content according to your group's ability, for example, you might like your year 6 students to give the KS3 (year 7, 8 and 9) material a go - alternatively the KS4 lessons (year 10 and 11/GCSE) could work well for an advanced year 9 group.

 

DO I HAVE TO REGISTER?

Yes, you do otherwise you won't be able to view the content. The registration process is quick and free but we do need each teacher/school to do this so that we can collect specific information about our MoovBank users.

 

WHAT IS A VALID USERNAME?

We strongly suggest that you use your school name as the username so that we can easily identify you in our system. The username cannot be changed at a later stage so this is a safe and sensible option.

 

I WANT TO CHANGE MY EMAIL ADDRESS / I AM LEAVING THE SCHOOL AND SOMEONE ELSE NEEDS TO ACCESS MOOVBANK

No problem! The email address can be changed manually in our system. If you'd like to change your email address, please contact us on info@moovbank.com

I CANNOT VIEW THE FILMED LESSONS. WHAT CAN I DO?

Some platforms (YouTube, FaceBook etc) are blacklisted in schools for security purposes. Our content runs off of Vimeo and this can also present issues in some schools. If you are having trouble accessing the MoovBank videos, contact your IT department and ask for Vimeo to be whitelisted. MoovBank films also need Adobe Flash to run - make sure this is downloaded otherwise this could impact your ability to view the films. To install, visit: https://get.adobe.com/flashplayer/

HOW CAN I SUGGEST SOME IMPROVEMENTS / LET YOU KNOW WHAT ELSE I'D LIKE TO SEE ON MOOVBANK?

We value your input and would love to hear from you! Do get in touch at info@moovbank.com 

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